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Recent FAQs

I have problem completing my payment for the service.

Thank you for your interest in our products and we apologize for the inconvenience. Please open a ticket for us with the following information.

  • The service that you are trying to purchase.
  • The error message which you see when trying to complete payment.

Our specialist will be in touch with you as soon.

Unrecognized charges

If you are having questions over payments related to our services, please open a ticket and provide us with the following information.

  • Your full name
  • Your email address
  • Details of the query that you are having

These information will allow our specialist in identifying your query and provide your with an accurate resolution.

Unable to download products

Please open a ticket with us providing us with the following information.

  • The web site that you are using
  • Your email address
  • The product link or the product title that you are having problem with

These information will allow our specialist in identifying the problem you are facing and resolve them for you.

How does a trial membership work?

Our sites allow you to purchase a trial membership that is valid for 5 days. At the end of the trial period, your membership will be upgraded automatically to the standard monthly membership plan unless you cancel within the trial period (The specified number of days from which you purchase your trial membership).

Please refer to the Terms and Conditions of the website you joined for further information.

If you have any question related to this topic, please feel free to open a ticket with us here. Please include the following information.

  • Full name
  • Email address
  • The web site which you have a membership on

With the information provided, our specialist will work on your query as soon.

Do I get a confirmation when my membership is cancelled?

A confirmation email will be send to the email address you provide when you cancel. No further billing will be made once the cancellation is completed.

Please remember to check the spam or junk folder of your email account if you do not see the email in your inbox.

If you did not receive the cancellation confirmation, please open a ticket with us with the following information.

  • Full name
  • Email address
  • The website which you are having a membership on

With the information provided, our specialist will process your ticket as soon.